TERMS & CONDITIONS
The terms and conditions of using our online shop include the details listed below.
Please read these terms and conditions before completing your order.
Welcome to our website.
If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use. If you disagree with any part of these terms and conditions, please do not use our website.
„Craft 2 Owls” or „us” or „we” or „Seller” refers to the owner of the website whose registered office is 34 Westmuir Street, G31 5BH Glasgow.
„You” or „Buyer” refers to the user or viewer of our website.
Contract - any contract between us and you for the sale and purchase of the Goods, incorporating these Conditions;
Delivery Point - the place where delivery of the Goods is to take place;
Goods - any goods agreed in the Contract to be supplied to you by Craft 2 Owls (including any part or parts of them).
Order – any order placed by you with us for the supply of Goods
Price – the price of the good;
2. BASIS OF THE SALE
2.1 Any error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document issued by us shall be subject to correction without any liability on the part of the Seller.
2.2 No variation to these Conditions shall be binding upon us unless and until agreed by e-mail or in writing by us.
3.1 We shall sell to you and you shall purchase only those goods which you have set out in an order and which have been accepted by us.
3.2 We reserve the right to reject any order.
3.3 The quantity, quality and description of the Goods will be those set out in your Order
3.4 Each order for Goods by you from us shall be deemed to be an offer by the Buyer to purchase Goods subject to these Conditions.
3.5 No order placed by the Buyer shall be deemed to be accepted by the Company until a written acknowledgement of order (an “Order Acknowledgement”) is issued by the Seller or (if earlier) the Seller delivers the Goods to the Buyer.
3.6 We reserve right to make changes in the specification of the goods which are required to conform with any applicable statutory.
3.7 Any quotation is given on the basis that no Contract shall come into existence until the Seller despatches an acknowledgement of order to the Buyer. Any quotation is valid for a period of 30 days only from its date, provided that the Seller has not previously withdrawn it.
4.1 All prices on this site are quoted in pounds sterling (£ or GBP). Payment will be made in pounds sterling and your credit card provider will automatically make the exchange for you, billing you in your own currency.
4.2 All pricing information on the Website is correct at the time of going online. We reserve the right to change prices and alter or remove any special offers from time to time and as necessary.
4.3 We are under no obligation to provide the Product to you at an incorrect (lower) price, even after we have sent you a Dispatch Confirmation if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.
In the event that prices are changed during the period between an order being placed for Goods and Us processing that order and taking payment, the price will be taken as the displayed price at the time of order, not at the time of processing.
4.4 The total cost of your order is the price of the products ordered plus delivery charges as set out in the Delivery section of this Website.
5.1 We only accept payment in UK Pound Sterling (GBP). Customers outside the UK will be billed in Sterling.
5.2. We accept the following cards: Visa / MasterCard / Maestro / American Express / PayPal
5.3 You must pay for the products before we dispatch them.
5.4 The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct.
5.5 If you think an invoice is wrong please contact us promptly to let us know.
6.1 Delivery of the Goods shall be made by us or our carrier to the address for delivery shown in the Order Form. It is important that this address is accurate.
6.2 We will do all that we reasonably can to meet the date given for delivery or, if no date has been agreed, within 30 days of the order date. We cannot be held responsible for delays beyond our control.
6.3 We aim to dispatch all orders within 2-3 working days by Royal Mail 2nd Class. In the event that an item has temporarily become unavailable we shall send part of your order with the remaining item to follow.
6.4 If we are unable to make the delivery date we will contact you.
If delivery cannot be made within 30 days of the given delivery date you will be entitled to either arrange a revised date or cancel the order and receive a full refund. If we are able to make delivery in advance of the given date we will contact you.
6.5 The date of delivery specified by the Seller is an estimate only.
6.6 Items ordered over the weekend will be posted the following working week and with the usual 1-2 days posting time (starting from 09:00 on Monday mornings.)
Working days are Monday to Friday only and exclude all weekends and UK public holidays.
6.7 UK - delivery is available:
£0,90 – 2nd Class Delivery - basic delivery
depends on the weight
7. RETURN AND REFUNDS
7.1 You have a cooling off period of 14 days after the date on which you have received the Goods to cancel the Contract, and return the Goods at your cost and receive a full refund of the purchase price and any delivery cost.
7.2 During the cooling off period any cancellation must be given by written notice by either party.
7.3 Goods must be returned complete and undamaged with all accessories and instructions. The original packing must be returned in reasonable condition.
7.4 If the goods to be refunded arrive damaged or with parts missing, we reserve the right to refuse the refund.
7.5 The right to cancel this contract will not apply in respect of Personalised Goods or Goods made to your specification
7.6 Items are returned at customer's risk. We cannot take responsibility for any parcels lost in transit. Please allow up to 7 days from the day we receive the returned goods for refunds to be processed.
Our return address is:
Craft 2 Owls, 34 Westmuir Street, G31 5BH Glasgow